Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the FieldForge mobile application or accessing fieldforge.com.au ("App"), you agree to be bound by these Terms of Service. If you do not agree, do not use the App.

2. Description of Service

FieldForge is a business management tool for field service professionals. It provides quoting, invoicing, job management, customer management, scheduling, compliance recording, and related features. The App is provided by Paul Funston t/a Funstar Digital ABN 30 577 818 671 ("we", "us", "our").

3. Account Registration

You must create an account to use the App. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activities that occur under your account.

4. Subscription, Billing, and Cancellation

• FieldForge offers subscription tiers (Solo, Growth, and Pro) with a 14-day free trial — no credit card required to begin the trial.
• Paid subscriptions are billed through Stripe. You will be directed to a secure Stripe-hosted checkout page to complete payment. We do not see or store your card details.
• Subscriptions automatically renew at the end of each billing period unless cancelled beforehand.
• Cancellation: You may cancel at any time from Account → Manage Subscription on fieldforge.com.au, or by emailing support@fieldforge.com.au. There is no cancellation fee. Your paid access continues until the end of the current billing period.
• Refunds: Refund requests submitted within 14 days of a charge are reviewed on a case-by-case basis. Approved refunds are returned to your original payment method via Stripe and typically appear within 5–10 business days. Outside the 14-day window, refunds are at our discretion. Nothing in this clause limits any non-excludable refund right you have under Australian Consumer Law.

5. Payment Processing

Online payment processing is provided by Stripe Payments Australia Pty Ltd. When you connect a Stripe Connect account to accept customer payments through FieldForge, you also agree to Stripe's Connected Account Agreement. FieldForge does not store or process credit card information directly.

6. Your Data

• You retain ownership of all data you enter into the App.
• We store your data securely using Google Firebase infrastructure. See our Privacy Policy for the data-location, processor, and retention detail.
• You can export your full data archive at any time via Settings → Data & Privacy → Export My Data.
• You can delete records inside the App; deletions enter a 30-day Recently Deleted window before permanent purge. Account deletion is a two-stage 30-day scheduled process — see the Privacy Policy.
• Invoices, credit notes, payment records, and BAS evidence are retained for 5 years to satisfy the Australian Taxation Administration Act 1953; this retention applies even after soft deletion until the 5-year period expires.

7. Acceptable Use

You agree not to use the App for any unlawful purpose, to transmit harmful or infringing content, to send unsolicited commercial communications via integrated SMS or email channels, to circumvent rate limits or access controls, or to attempt to interfere with the App's operation, security, or third-party processors.

8. Service Availability and Limitation of Liability

The App is provided "as is" and "as available". We aim for high uptime but do not guarantee uninterrupted service. Scheduled maintenance, network outages, third-party processor incidents (Google Cloud, Stripe, Resend, Twilio, Anthropic), and force majeure events may cause downtime.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising from your use of the App. Our total aggregate liability to you for any claim under these Terms is limited to the amount you paid us for the subscription tier in the twelve months preceding the claim.

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other consumer protection law that cannot lawfully be excluded.

9. Changes to Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We will notify you of material changes through the App or by email. Continued use of the App after the effective date of the revised Terms constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have exclusive jurisdiction over any dispute arising from these Terms, subject to any non-excludable consumer right to lodge a dispute in your local jurisdiction.

11. Contact

For questions about these Terms, contact us at support@fieldforge.com.au.

For privacy-specific matters, contact privacy@fieldforge.com.au.